National Express Wash LLC Unlimited Car Wash

Terms & Conditions

These Unlimited Car Wash Membership Agreement Terms & Conditions (the “Terms”) are part of the Membership Agreement that you accepted and electronically signed when you enrolled, either online or at a kiosk (the “Membership Agreement”). These Terms are incorporated into the Membership Agreement by reference. In these Terms, “National Express Wash LLC,” “we,” “us,” and “our” mean National Express Wash LLC, d/b/a El Car Wash, Sparkle Express Car Wash, and Splash Express Car Wash, and “you” and “your” mean the member who enrolled. These Terms govern your use of and access to our website (the “Site”), any and all related mobile apps, tools, products and services that we may offer from time to time (collectively, the “Services”).

During enrollment, you were shown a summary of certain of the key membership terms, including automatic renewal, price, and how to cancel. You agreed to automatic renewal and recurring charges and signed electronically—at a kiosk by signing on screen and tapping “I AGREE,” or online by checking a consent box and signing. That enrollment screen referenced these Terms and made them part of your Membership Agreement. By enrolling, and by continuing to use your membership, you agree to these Terms.

We will send a copy of your Membership Agreement, including a link to these Terms, to the contact information you give us at enrollment. If you enroll at a kiosk, we may send this by text message to the mobile number you provide; if you provide an email address, we may also send it by email. We will keep a copy of your signed Membership Agreement and of the version of these Terms that applied when you enrolled. The Terms may be updated at any time. You can view, save, or print the current version of these Terms at any time at www.elcarwash.com/terms. You can also ask for a free paper copy as explained in Section 5.

BY ACCEPTING AND ELECTRONICALLY SIGNING THE MEMBERSHIP AGREEMENT, (1) YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS, AND (2) YOU REPRESENT AND WARRANT THAT YOU ARE NOT PROHIBITED BY LAW FROM ACCESSING OR USING THE SERVICES IN YOUR JURISDICTION. THE MEMBERSHIP AGREEMENT, BY INCORPORATING THESE TERMS, CONTAINS, AMONG OTHER THINGS, AN ARBITRATION PROVISION CONTAINING A CLASS ACTION WAIVER. PLEASE READ THE “ARBITRATION” SECTION BELOW FOR ADDITIONAL INFORMATION.

1. Membership & Automatic Renewal

YOUR MEMBERSHIP RENEWS AUTOMATICALLY AND YOUR CREDIT CARD WILL BE CHARGED EVERY MONTH UNTIL YOU CANCEL.

Your Unlimited Membership is a paid monthly subscription. It continues month to month, and your payment method is charged each month, until you cancel or until we cancel or suspend it under Section 4. The monthly charge will typically take place on your enrollment date, but occasionally the charge may process a few days earlier or later.

Price. Your membership price is the monthly amount shown for the plan you selected when you enrolled. It may change as described in Section 2.

Billing date. We charge your first monthly payment on the day you enroll. After that, we typically charge your payment method on the same date as your enrollment date each month; occasionally, charges may process a few days earlier or later (your “Billing Date”).

Recurring-charge authorization. By enrolling, you authorize National Express Wash LLC to charge the card or other payment method you gave us the monthly price of the plan you selected at enrollment plus tax today, and the then-current monthly price plus tax on your Billing Date each month, until you cancel. Please keep your payment information current in your account at portal.elcarwash.com.

2. Price Changes

We may raise the monthly membership price in our discretion. We will give you at least 30 days’ notice before any price increase takes effect. We will send notice of any price increase listing the new price, the date it takes effect, and how to cancel to the contact information on your account by text message and/or email. If you do not want to pay the new price, you may cancel at any time before it takes effect using any method in Section 3, at no charge. If you do not cancel, the new price will apply starting with your first Billing Date on or after the effective date in the notice.

3. How to Cancel

You can cancel at any time, for free. You can cancel in any of these ways:

(a) Online. Log in at portal.elcarwash.com and select the “Cancel Membership” option.

(b) By email. Send an email to support@elcarwash.com asking to cancel. Include your name and the phone number, any email address, and the license plate on your account so we can quickly find it.

(c) In person. Visit any El Car Wash location and tell a customer service representative that you want to cancel.

What happens when you cancel. When we receive your cancellation request, we will promptly take steps to stop all future recurring charges. Card payments take time to process. If your next charge has already started processing when you cancel, that charge may still be completed, but you will not be charged again. You may contact us at support@elcarwash.com to request a refund if this happens.

When your membership ends. After you cancel, your membership stays active through the end of your last paid billing period. You may keep using your membership benefits until then.

Confirmation. We will send a cancellation confirmation to the contact on your account, by text message and/or email. Please keep it for your records.

4. Cancellation / Suspension

We may cancel or suspend your membership and terminate your right to access or use the Services, with or without notice, at any time and for any or no reason in our sole discretion. You acknowledge and agree that we shall have no liability or obligation to you in such event and that you will not be entitled to a refund of any amounts that you have already paid to us, but only to the fullest extent permitted by applicable law. Your membership will be cancelled if your monthly charge is declined by the card processing system. To start a new membership after a cancellation, you may need to re-enroll at the then-current price, although we reserve the right to decline your application to re-enroll. You agree that we will not be liable to you or any third-party for any of the foregoing actions.

5. Electronic Records & Signature Consent

Your electronic signature is legally binding. When you typed your name or signed on the screen at enrollment, you signed the Membership Agreement, including these Terms, electronically. Your electronic signature has the same legal effect as a handwritten signature on a paper contract.

Consent to do business electronically and receive electronic communications.

By enrolling, you agreed that we may use electronic records and electronic signatures for your membership. This consent covers the Membership Agreement, these Terms, and all related notices, disclosures, receipts, confirmations, price-change notices, and reminders for as long as you are a member, unless you withdraw it. We may provide all of these to you electronically. Further, by creating an account, you also consent to receive electronic communications from us, which may include updates, notices about your account, other transactional information, and information regarding the goods and services that we offer. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, any requirement that such communications be in writing.

Right to a free paper copy. You may ask for a free paper copy of these Terms or any notice or record we provided electronically at any time. To ask, talk to staff at any El Car Wash location, email support@elcarwash.com, or call 866-305-4329. There is no fee for paper copies.

Right to withdraw consent. You may withdraw your consent to electronic records at any time, for free. To do so, talk to staff at any El Car Wash location, email support@elcarwash.com, or call 866-305-4329. Withdrawing consent does not affect records already provided or signatures already given. After you withdraw, we will send future required notices on paper to the mailing address you give us. Withdrawing consent to electronic records does not cancel your membership. To cancel your membership, follow any of the steps in Section 3, above.

What you need to access and keep your records. We will send these Terms, receipts, and notices to the contact you provide—by text message and/or by email if you give us an email address. To view and keep them, you need a mobile phone that can receive text messages and open web links, internet access, and a device that can display and save or print PDF and web-page documents. If our hardware or software requirements change in a way that could keep you from accessing or keeping your records, we will tell you the new requirements. You may then withdraw your consent at no charge.

Keep your contact information current. Please keep your mobile number and your email address, if you provide one, up to date in your account at portal.elcarwash.com so we can send you required notices. You can also update your contact information by contacting us at support@elcarwash.com or 866-305-4329.

Prefer paper? If you would rather enroll on paper, ask our staff at any location or call 866-305-4329, and we will arrange paper enrollment.

6. Service Terms

License-plate assignment. YOUR VEHICLE’S LICENSE PLATE MAY BE ASSIGNED TO YOUR ACCOUNT. Your membership may be linked to the license plate of the vehicle you register, and our equipment may use that plate to recognize your membership. Please keep your vehicle and plate information current in your account at portal.elcarwash.com.

Service availability. Circumstances may affect whether services are available, including equipment failure, inclement weather, maintenance, and other conditions outside our control. We do not guarantee that any location or service will be open on any particular day or at any particular time.

No refunds or credits for partial periods. No refunds or credits will be given for partial periods, including days a wash is unavailable because of inclement weather or maintenance. This does not limit any refund that may be requested under Section 3, above, for a charge that posts after a cancellation request, or any refund otherwise required by law.

No combining offers. The Unlimited Membership cannot be combined with any other offers or discounts.

7. Changes to These Terms

We may update these Terms at any time. Updated terms will be posted at www.elcarwash.com/terms. When a change is material, we will take steps to notify you directly (by text message and/or email) before it takes effect. By keeping your membership, or continuing to use it, on or after the effective date of an update, you agree to the updated Terms. If you do not agree to an update, you may cancel at any time, for free, using any method in Section 3.

8. Privacy

Please review our Privacy Policy posted at elcarwash.com/privacy-policy in order to learn about our practices with respect to the collection and processing of your information. The Privacy Policy is hereby incorporated by reference into these Terms.

9. Trademarks

The “El Car Wash” name and logo and all related names, logos, domains, product and service names, designs and slogans are trademarks of ours or our licensors. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners. The foregoing may not be used in connection with products and/or services that are not related to, associated with, or sponsored by National Express Wash LLC or the respective rights holders in a manner that is likely to cause customer confusion, or in any manner that disparages or discredits us or the respective rights holders.

10. License

Our License to You: You are hereby granted a limited, non-exclusive, non-transferable, non-sublicensable, and personal license to access and use the Services and Site content; provided, however, that such license is subject to these Terms and does not include any right to (a) sell, resell or use commercially the Services or Site content, (b) distribute, publicly perform or publicly display any Site content, (c) modify or otherwise make any derivative uses of the Services or Site content, or any portion thereof, (d) use any data mining, robots or similar data gathering or extraction methods, (e) download (other than page caching) any portion of the Services or Site content, except as expressly permitted by us, and (f) use the Services or Site content (including, without limitation, any product listings, descriptions, or prices) other than for their intended purposes.

Your License to Us: If you submit any photographs, videos, ideas, suggestions, comments, ratings, reviews and/or feedback to us about or in connection with the Services, any of our products or services, or any other Site content (collectively, “UGC”), you hereby grant us a perpetual, non-exclusive, worldwide, royalty-free, irrevocable, sublicenseable license to use and disclose your name, applicable social media account name or handle and UGC for any purpose, including without limitation, as part of the Services, our product and service offerings, and any improvements and modifications to any of the foregoing. You acknowledge and agree that we shall have no obligation to compensate you for any use of your UGC, nor will we be under any obligation to use any UGC you may submit.

11. Disclaimer

VISITORS TO THE SITE OR SERVICES AGREE THAT THEIR USE OF, AND RELIANCE ON, ANY ADVICE OR INFORMATION OBTAINED FROM OR THROUGH THE SITE OR SERVICES IS AT THEIR SOLE RISK. THE SITE, THE SERVICES AND ALL SITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE MAKE NO WARRANTY, AND EXPRESSLY DISCLAIM, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION: (a) ANY WARRANTIES CONCERNING THE ACCURACY, TIMELINESS, OR COMPLETENESS OF THE CONTENT ON THE SITE OR SERVICES; (b) ANY WARRANTIES OF NON-INFRINGEMENT, TITLE, MERCHANTABILITY, FUNCTIONALITY OR FITNESS FOR A PARTICULAR PURPOSE AS TO THE SITE, SERVICES, OR SITE CONTENT; AND (c) ANY WARRANTIES AS TO THE LAWFULNESS OF YOUR USE OF THE SERVICES. WE DO NOT REPRESENT, WARRANT OR GUARANTEE: (x) THAT THE SERVICES, ANY PORTION OF THE SITE OR SERVICES, OR E-MAILS SENT FROM OR ON BEHALF OF US ARE OR WILL BE FREE FROM VIRUSES, SCRIPTS, WORMS, TROJAN HORSES, OR ANYTHING ELSE CONTAINING DESTRUCTIVE PROPERTIES; (y) THAT ACCESS TO THE SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; OR (z) THE SITE OR SERVICES WILL BE ACCURATE, RELIABLE, COMPLETE, LEGAL, OR SAFE. THE SERVICES ARE VOID WHERE PROHIBITED OR OTHERWISE RESTRICTED BY APPLICABLE LAWS. WE WILL NOT BE LIABLE FOR ANY LOSS OF ANY KIND FROM ANY ACTION TAKEN OR TAKEN IN RELIANCE ON MATERIAL OR INFORMATION CONTAINED ON THE SITE OR SERVICES. WHILE WE ATTEMPT TO MAKE YOUR ACCESS TO AND USE OF THE SERVICES AND SITE CONTENT SAFE, WE CANNOT AND DO NOT REPRESENT OR WARRANT THAT THE SERVICES, SITE CONTENT, OR OUR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE CANNOT GUARANTEE THE SECURITY OF ANY DATA THAT YOU DISCLOSE ONLINE. YOU ACCEPT THE INHERENT SECURITY RISKS OF PROVIDING INFORMATION AND DEALING ONLINE OVER THE INTERNET AND WILL NOT HOLD US RESPONSIBLE FOR ANY BREACH OF SECURITY IN ANY MANNER.

WE WILL NOT BE RESPONSIBLE OR LIABLE TO YOU FOR ANY LOSS RELATED TO YOUR USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO ANY LOSSES, DAMAGES OR CLAIMS ARISING FROM: (i) USER ERROR SUCH AS FORGOTTEN PASSWORDS OR MISTYPED ADDRESSES; (ii) SERVER FAILURE OR DATA LOSS; (iii) UNAUTHORIZED ACCESS TO YOUR ACCOUNT; (iv) ANY UNAUTHORIZED THIRD PARTY ACTIVITIES, INCLUDING WITHOUT LIMITATION THE USE OF VIRUSES, PHISHING, BRUTEFORCING OR OTHER MEANS OF ATTACK AGAINST THE SERVICES; OR (v) YOUR INABILITY TO USE THE SERVICES AS A RESULT OF ANY APPLICABLE LAWS.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT PERMIT THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES, SO THE FOREGOING EXCLUSIONS MAY NOT APPLY TO YOU.

By using the Services, you agree to indemnify, defend and hold National Express Wash LLC, and its past, present and future parent, affiliates and subsidiaries, and each of their respective officers, directors, members, managers, employees, service providers, agents, contractors, successors and assigns (collectively, the “Indemnified Parties”) harmless from and against any and all claims, demands, actions, damages, losses, liabilities, penalties, fines, judgments, settlements, costs and expenses (including without limitation, reasonable attorneys’ fees and expenses, including any incurred in enforcement of this indemnity) (collectively, “Losses”) arising in any way from or in connection with (i) your use, or misuse, of the Site or Services or any goods and services available or purchased on or through the Site or Services: (ii) any violation by you of these Terms, our Privacy Policy or any other policy posted on the Site applicable to your use of the Site or the Services; (iii) any Feedback you provide to us; and (iv) any violation of the rights of a third-party. The Indemnified Parties reserve the right to assume the exclusive defense and control of any matter subject to indemnification hereunder, in which event, you agree to assist and cooperate with us in the defense or settlement of any losses.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT SHALL NATIONAL EXPRESS WASH LLC, OUR PAST, PRESENT OR FUTURE PARENTS, AFFILIATES OR SUBSIDIARIES, OR ANY OF OUR OR THEIR RESPECTIVE OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, SERVICE PROVIDERS, AGENTS, CONTRACTORS, SUCCESSORS OR ASSIGNS (THE “NATIONAL EXPRESS PARTIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR RELATED TO THE AVAILABILITY, USE, RELIANCE ON, OR INABILITY TO USE, THE SITE, SERVICES, ANY SITE CONTENT OR OTHER MATERIALS, OR ANY THIRD PARTY SITES OR PRODUCTS, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE AND EVEN IF NATIONAL EXPRESS CAR WASH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, NATIONAL EXPRESS CAR WASH’S AND THE NATION EXPRESS PARTIES’ COLLECTIVE AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY UNDER THESE TERMS IS LIMITED TO THE LESSER OF (A) THE AGGREGATE OF ALL AMOUNTS PAID BY YOU TO NATIONAL EXPRESS CAR WASH DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) $100. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. NOTHING IN THESE TERMS SHALL BE DEEMED TO EXCLUDE OR LIMIT YOUR LIABILITY IN RESPECT OF ANY INDEMNITY GIVEN BY YOU UNDER THESE TERMS.

14. Modifications to the Service

We reserve the right in our sole discretion to modify, suspend or discontinue, temporarily or permanently, the Services (or any features or parts thereof), or suspend or discontinue any transaction through the Services, at any time and without liability therefor.

15. Governing Law; Dispute Resolution

A. Governing Law – These Terms will be governed by, and construed in accordance with, the laws in effect in the State of Florida, and applicable federal law, without regard to its conflicts of law principles. Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, count, claim, or cause of action) (a “Dispute”) between you and us or our successors or assigns shall exclusively be settled through binding and confidential arbitration, unless earlier resolved in accordance with Section 15(B), below.

B. Pre-Arbitration Dispute Resolution – In the event of any Dispute arising between you and us, one party must first send a written notice of the Dispute to the other party by email with a delivery receipt requested (“Notice”). Our email address for Notice is support@elcarwash.com. The Notice must describe the nature and basis of the Dispute, and set forth the specific relief sought (the “Demand”). The parties shall first meet and confer by such method as the parties may mutually agree, to attempt to resolve the Dispute. The parties shall work together in good faith to attempt to resolve the Dispute directly for thirty (30) days after the Notice is received, or such further period as the parties may mutually agree. In the event that the Dispute is not resolved by the end of such thirty (30) day (or longer) period, then either party may commence arbitration, as further described below.

C. Arbitration – If the parties are unable to resolve a Dispute through the good faith negotiation procedure set forth in Section 15(B), then you and we agree that such Dispute will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate Disputes includes all claims arising out of or in any way related to these Terms, and your receipt of SMS/text messages or email messages from us or its service providers, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a claim arises. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE TERMS, INCLUDING THE TERMS REGARDING SMS/TEXT MESSAGES, YOU AND NATIONAL EXPRESS WASH LLC ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

D. Exceptions - Notwithstanding subsection (C) above, nothing in these Terms, including the terms regarding the receipt of SMS/text messages, will be deemed to waive, preclude, or otherwise limit the right of either party to: (i) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (ii) file suit on an individual basis in small claims court for applicable claims, subject to Section 15(G) of these Terms.

E. Arbitration Process - Unless otherwise agreed upon by the parties in writing, the arbitration will be conducted before one arbitrator in Miami, Florida, or by video conference (at the claimant’s election), and will be governed by JAMS’s Streamlined Arbitration Rules and Procedures (the “JAMS Rules”), as may be modified by these Terms. The JAMS Rules and filing forms are available online at https://www.jamsadr.com, by calling JAMS at 1‑800‑352‑5267, or by contacting us. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.

F. Fees - If you commence arbitration in accordance with this Section 15, you will pay the Initial Administrative Fee in accordance with JAMS’s then-applicable fee schedule. If the claim is for $15,000 or less, you agree that the arbitration will be conducted solely on the basis of documents submitted to the arbitrator. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then you must reimburse us for all attorneys’ fees and all monies we paid to JAMS pursuant to the JAMS Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. Each party agrees that such written decision, and information exchanged during arbitration, will be kept confidential except as may be required by law or to the extent necessary to enforce or permit limited judicial review of the award. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from you or us, which is made within 14 days of the arbitrator's ruling on the merits. In addition, the arbitrator may award any individual relief or individual remedies that are permitted by applicable law and only to the extent allowed under these Terms.

G. No Class Actions - To the fullest extent permitted by applicable law, you and we agree that ANY CLAIMS BROUGHT BY YOU AGAINST US MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING, AND MAY NOT AWARD CLASS-WIDE RELIEF.

H. Enforceability – In the event that the class action waiver in Section 15(G), above, is found to be unenforceable for any reason, the remainder of this Section 15 shall remain enforceable to the extent allowed under law, and THE PARTIES EXPRESSLY AGREE THAT ANY CLASS PROCEEDING SHALL BE SUBJECT TO ARBITRATION AND WAIVE ANY RIGHT TO PURSUE CLASSWIDE LITIGATION IN COURT.

In the event that arbitration is not available as a matter of law and a Dispute cannot be decided through arbitration, these Terms will still be governed by, and construed in accordance with, the laws in effect in the State of Florida and applicable federal law, without regard to its conflicts of law principles.

If any term set forth herein, or portion thereof, is found to be invalid or unenforceable by a court of competent jurisdiction, such term, or portion thereof, shall be severable from the remainder of these Terms, and all other terms and provisions of these Terms shall remain in full force and effect.

17. Survival

All Terms set forth herein are intended to survive the expiration or termination of your Membership Agreement.

18. Accessibility

National Express Wash LLC recognizes the importance of ensuring that our Site is accessible to those with disabilities. We are committed to making our information and products accessible to visitors with disabilities and are actively working to increase the accessibility and usability of our Site, and in doing so, adhere to many of the available standards and guidelines. This Site endeavors to conform to Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA). We strive to adhere to the accepted guidelines and standards for accessibility and usability as comprehensively as possible on this Site. If at any time you need assistance accessing any part of our Site, please call Customer Care at 866-305-4329.

By creating an account, you consent to receive SMS or text messages (“Text Messages”) from National Express Wash LLC and its marketing partners. Message and data rates may apply.

You can opt-out of receiving Text Messages at any time. Just text STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE in response to any Text Message you receive. IT IS IMPORTANT THAT YOU TEXT ONE OF THESE TERMS IN ORDER TO EFFECTIVELY OPT-OUT.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@elcarwash.com or by calling 866-305-4329.

If you have questions about your membership, these Terms, billing, or cancellation, contact us:

Email: support@elcarwash.com Phone: 866-305-4329 In person: Any El Car Wash location